Question : 59.ACME Software Inc. has developed a training program to make : 1243755

59.ACME Software Inc. has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization and to inform them of the changing market conditions. This training program relates most closely to which of the following concepts? 

A.Contingency anchor

B.Grounded theory

C.Open systems

D.Virtual teams

E.Telecommuting

60.A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations. 

A.Structural capital

B.Intellectual capital

C.Human capital

D.Knowledge capital

E.Relationship capital

61.The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage. 

A.open systems

B.organizational learning

C.stakeholder

D.systematic research

E.shared values

62.Intellectual capital refers to the: 

A.totalspending on training and development of employees.

B.total number of employees in the organization.

C.total cost of computers and other ‘intelligent’ machines in the organization.

D.stock of knowledge that resides in an organization.

E.cost of hiring a typical employee.

63.Organizations retain intellectual capital by: 

A.transferring employee capital into structural capital.

B.encouragingemployees to take early retirement.

C.discouraging employees from communicating with each other.

D.reducing the level of documentation in organizations.

E.building strong human capital.

64.Which of the following typically results in a loss of intellectual capital? 

A.The employees help the organization discover opportunities.

B.The employees protect the firm from threats in the external environment.

C.The company sells one of its divisions and its employees now work for the other organization.

D.The workers help in documentation of work procedures.

E.The company has a good physical layout of the production line.

65.Which of the following is a form of knowledge acquisition? 

A.Observation

B.Experimentation

C.Documentation

D.Internal communication

E.Group discussion

66.As part of the knowledge management process, experimentation is conducive to: 

A.measuring intellectual capital.

B.knowledge acquisition.

C.increasing organizational memory.

D.knowledge sharing.

E.unlearning.

67.Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of: 

A.knowledge acquisition.

B.grafting.

C.organizational unlearning.

D.knowledge sharing.

E.documentation.

68.Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the ‘silos of knowledge’ problem that exists in many organizations. This practice is primarily an example of: 

A.grafting.

B.experimentation.

C.knowledge sharing.

D.documentation.

E.organizational unlearning.