41) Which of the following is true of explicit knowledge?
A) It is ingrained in a person and is difficult to document.
B) It includes structured and unstructured information, as well as multimedia content.
C) It encompasses the number and quality of all the relationships an organization’s employees maintain.
D) It consists of information that is dispersed throughout the marketplace, and cannot be accumulated or referenced.
42) Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, response of customers, and follow-up that needs to be done?
A) tacit knowledge
B) experiential knowledge
C) explicit knowledge
D) common knowledge
43) Knowledge which is elusive in nature and encompasses insights, judgment, creative processes, and wisdom that come with long experience in the field, and many trials and errors is known as ________.
A) inert knowledge
B) tacit knowledge
C) explicit knowledge
D) metaknowledge
44) ________ tends to be ingrained in a person’s mind and often the person may not realize that he possesses it.
A) Explicit knowledge
B) Tacit knowledge
C) Documented knowledge
D) Procedural knowledge
45) Known to be an integral part of Green Living Inc, Rhonda Lloyd works as a renewable energy campaigner in a remote region of Indonesia. What kind of knowledge represents her understanding of the dynamics of the village communities and apprehensions of the locals?
A) tacit knowledge
B) documented knowledge
C) explicit knowledge
D) metaknowledge
46) Which of the following is an accurate definition of knowledge management?
A) a field which analyzes public capital and its role in community development
B) a field where researchers investigate roles that tangible assets play
C) a field which studies how tangible assets contribute to competitive advantage
D) a field which uses practices and strategies to manage intellectual capital
47) Knowledge management refers to ________.
A) investigations that researchers make about roles that intangible assets play
B) practices that customers use to understand products prior to purchasing
C) strategies that organizations use to understand the responsibility they have toward society
D) processes that experts use to categorize public assets
48) The first step involved in knowledge management is ________.
A) locating the sources of relevant knowledge
B) identifying the goal of the project
C) capturing the knowledge
D) organizing and sharing knowledge
49) Which of the following contributes to successful knowledge management?
A) copying and editing electronic files with different versions
B) saving and documenting redundant information
C) understanding the organization’s specific needs to identify goals
D) identifying broadly defined, diverse goals and aims
50) The step in knowledge management which is undertaken right after an organization identifies its goal is to ________.
A) share the knowledge
B) locate the sources of relevant knowledge
C) capture the knowledge
D) organize and value the knowledge
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