Question : 21.              After working as a sales associate in an appliance : 1265085

 

21.              After working as a sales associate in an appliance store for six months, you begin to become dissatisfied with various rules and regulations, or:

a.motivator factors

b.Theory Y assumptions

c.hygiene factors

d.relatedness concerns

22.              Which of the following has been identified as both a hygiene and motivational factor in research done on Herzberg’s two-factor theory?

a.achievement

b.coworker relations

c.advancement

d.pay

23.              Which of the following is considered a motivating factor in Herzberg’s two-factor theory?

a.recognition

b.fringe benefits

c.supervision

d.working conditions

24.              Which of the following would be considered a valid conclusion regarding Herzberg’s two-factor theory?

a.The presence of motivation factors is not necessarily essential to enhancing employee motivation to excel at work.

b.Hygiene factors are of critical value to enhancing motivation.

c.The model has adequately addressed individual differences.

d.Hygiene factors are of some importance up to a threshold level.

25.              Which of the following would NOT be considered a valid criticism of Herzberg’s two-factor theory?

a.Data have not been provided that support a clear separation of hygiene and motivator factors.

b.There is an absence of individual differences in the theory.

c.Extrinsic factors may be more important in determining satisfaction or dissatisfaction on the job.

d.Most of the supporting data for the model has come from Herzberg’s students using the critical incident technique.

26.              According to Herzberg, which factors are related to job dissatisfaction?

a.motivation factors

b.hygiene factors

c.lower level needs

d.the absence of motivation factors

27.              A key understanding to the relationship between hygiene and motivation factors is:

a.they are interdependent

b.they are positively related

c.they are additive

d.they are independent

28.              All of the following would be consistent with new ideas in motivation except:

a.eustress

b.individuals need to be activated by unmet needs

c.individuals are motivated by their own physical, emotional, mental, and spiritual energy

d.energy recovery is as or more important than energy expenditure

29.              Eustress most accurately reflects:

a.the notion that each individual is responsible for managing acceptable levels of stress

b.each individual has different levels of stress that they can effectively manage

c.the positive side of stress which is healthy and normal

d.the negative side of stress and its impact on health

30.              The toy manufacturer Worlds Apart has the human resource practice for employees who become fatigued and low on energy during the workday of:

a.allowing employees to go home and get needed rest and reenergized which has resulted in less absenteeism and fewer employee errors

b.taking a break that would include physical exercise

c.inflating a bed and taking a 20 minute nap

d.engaging in 30 minutes of meditation

 

 

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