Question :
TEST QUESTIONS
Objective Questions
For each question, choose the best answer.
1.One of : 1303758
TEST QUESTIONS
Objective Questions
For each question, choose the best answer.
1.One of the themes identified by case managers that included the ability to be a Jack or Jill of all trades was:
A.organizational abilities.
B.performance of multiple roles.
C.communication skills.
D.ethical decision making.
2.One of the themes identified by case managers that included time management and completing paperwork was:
A.organizational abilities.
B.performance of multiple roles.
C.setting-specific knowledge.
D.critical-thinking skills.
3.Which of the following are reasons identified by case managers for the difficulty with managing time effectively?
I.The agency’s hours of operation.
II.The ever-changing bureaucracy.
III.The constant need for advocacy.
IV.The unpredictability of the workday.
A.I, II, III, and IV
B.II and IV
C.II, III and IV
D.I and III
4.Which skill did the case managers interviewed identify as “more important than any other skill?”
A.Decision-making skills
B.Advocacy skills
C.Communication skills
D.Critical-thinking skills
5.Of all the personal qualities the case managers interviewed identified, which of the following was a “consistent recommendation?”
A.Patience
B.Self-confidence
C.Fairness
D.Flexibility
6.“Seeing the whole in addition to individual, narrow parts” was identified as which of the following skills?
A.Ethical decision-making skills
B.Critical-thinking skills
C.Time-management skills
D.Survival skills
7.Which of the following are characteristics of burnout?
I.Assertiveness
II.Fatigue
III.Helplessness
IV.Realistic
V.Exhaustion
VI.Caring
VII.Stress
A.I, II, III, IV, V, VI, and VII
B.I, II, III, and IV
C.II, III, V, and VII
D.II, III, IV, V, and VII
8.Strategies for successfully dealing with burnout include which of the following?
I.Develop supportive professional relationships.
II.Insist on a reduction in case load.
III.Commit to a regular exercise program.
IV.Participate in professional development opportunities.
V.Depersonalize relationships with clients.
A.I, II, III, IV, and V
B.I, II and IV
C.III, IV and V
D.I, III and IV
9.Which of the following specific skills may help case managers avoid burnout?
A.Time management and assertiveness
B.Advocacy and critical thinking
C.Organization and advocacy
D.Decision-making and leadership
10.Which of the following contribute to the difficulties case managers often have with managing their time?
I.The nature of the work
II.The many types of activities required
III.The uniqueness of each case
IV.The lack of consistent demands on time
A.I, II, III, and IV
B.II, III and IV
C.I and IV
D.I and II
11.Relating to others in ways that lead to maximum dialogue and a positive outcome for each participant is called:
A.assertiveness.
B.belligerence.
C.empowerment.
D.aggressiveness.
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