Question : Use the following information for questions 11-13. Michael a case manager : 1303757

Use the following information for questions 11-13.

Michael is a case manager for a homeless shelter in a large metropolitan city. Last week, the program director asked Michael to be the leader of the budget-planning committee. Michael was member of the committee last year, and he agreed to lead this committee because of previous experience.

As Michael planned for the first meeting, he reviewed the minutes from the previous year’s committee meetings and spoke with Angela, who led the previous year’s committee. Angela described the different purposes of a budget, as well as the different features of a budget. She suggested that Michael create a list of all the different expenditure categories as a way to guide the discussion during the committee meetings.

11.While preparing for the first committee meeting, Michael decides that he should include an understandable definition of a budget. Which of the following statements should Michael include in this definition?

I.A budget describes agency income and expenditures.

II.A budget determines the agency’s policies and procedures.

III.A budget determines how the agency is funded.

IV.A budget is a detailed plan of action.

A.I, II, III, IV, and V

B.I, II and III

C.I, II and V

D.I, IV and V

12.In his conversation with Angela, Michael asked her to explain the difference between projected expenditures and actual expenditures. Which of the following correctly describes actual expenditures?

A.Money that has been set aside for expenses in a given category.

B.Money that has been allocated to a given category minus the amount already spent.

C.Money that has been spent in a given category to date.

D.Money that has been spent on supplies, equipment, travel, and training.

13.Based on Angela’s suggestion, Michael decided to create a list of expenditure categories. Which of the following should he include?

I.Salaries

II.Supplies

III.Grants

IV.Donations

V.Equipment

VI.Travel

VII.Fundraisers

A.II, V and VII

B.I, II, III, V, and VI

C.I, II, V, and VI

D.IV, VI and VII

14.Agencies that receive funding from federal, state, regional, county, or municipal governments are classified as:

A.not-for-profit agencies.

B.public agencies.

C.private agencies.

D.for-profit agencies.

16.The recent emphasis on providing quality services includes conducting:

A.funding reviews.

B.utilization reviews.

C.service reviews.

D.for-profit agencies.

17.In planning quality assurance programs in human service agencies, the focus is on:

A.developing pre-approval policies with HMOs.

B.developing standards of client care.

C.developing the agency’s mission statement.

D.developing the agency’s formal structure.

18.Another approach to improving the value of services in the human service deliverysystem is:

A.agency priority management.

B.organizational structure management.

C.resource allocation management.

D.total quality management.