Competency

In this project, you will demonstrate your mastery of the following competency:

• Explain the value and function of appropriate communication in professional contexts

Scenario

You are a public information officer (PIO) and you need to create a training on the importance of different forms and styles of communication for various audiences. Using the Project Two scenario PDF provided, create a training that discusses how to communicate with the caller, the male subject, the press, and your department in this situation.

Directions

In your training, you will explore communication with four different audiences: the caller, the male subject, the press, and your department.

For each of these audiences, you will focus on the types of information that can be communicated, how information should be communicated, why it is important to communicate to each audience in a particular way, and how communicating to each group must align with the mission and brand of the organization.

Your assessment of each communication area will be based on how you address each one for all four audiences.

Using the scenario provided, address each of the following:

Audience: The Caller

In 100–150 words, answer the following:

• What types of information can and should be communicated to the caller?
• How should this information be communicated?
• Why is it important to communicate to the caller in a particular way?
• How should your communication with the caller align to the mission and brand of the organization?

Audience: The Male Subject

In 100–150 words, answer the following:

• What types of information can and should be communicated to the male subject?
• How should this information be communicated?
• Why is it important to communicate to the male subject in a particular way?
• How should your communication with the male subject align to the mission and brand of the organization?

Audience: The Press

In 100–150 words, answer the following:

• What types of information can and should be communicated to the press?
• How should this information be communicated?
• Why is it important to communicate to the press in a particular way?
• How should your communication with the press align to the mission and brand of the organization?

Audience: Your Department

In 100–150 words, answer the following:

• What types of information can and should be communicated to your department?
• How should this information be communicated?
  • (Hint: You may want to use one of the sample forms provided in the Sage resource below.)
• Why is it important to communicate to your department in a particular way?
• How should your communication with your department align to the mission and brand of the organization?

What to Submit

To complete this project, you must submit the following:

Training Presentation

The training presentation should explain appropriate communication with each audience and should respond to all rubric criteria explained in the directions. The presentation may be delivered in the form of a Word document, PowerPoint presentation, or other visual aid.

Supporting Materials

The following resource(s) may help support your work on the project:

Website: Sage Publishing’s Student Resources: Sample Forms
Choose from the forms included in the Sample Forms section of Sage Publishing’s Student Resources to demonstrate the importance of internal communication processes.

Presentation Template PPT
You may wish to use this template to organize your training presentation.