From  the chapter reading, we learned that e-mail is a major area of focus  for information governance (IG) efforts, and has become the most common  business software application and the backbone of business  communications today.  In addition, the authors provided details to  support their position by providing 2013 survey results from 2,400  corporate e-mail users from a global perspective.  The results indicated  that two-thirds of the respondents stated that e-mail was their  favorite form of business communication which surpassed not only social  media but also telephone and in-person contact.  

Q1: With this detail in mind, briefly state why the e-Mail has become a critical component for IG implementation? 

According  to Franks and Smallwood (2013), information has become the lifeblood of  every business organization, and that an increasing volume of  information today has increased and exchanged through the use of social  networks and Web2.0 tools like blogs, microblogs, and wikis.  When  looking at social media in the enterprise, there is a notable difference  in functionality between e-mail and social media, and has been  documented by research – “…that social media differ greatly from e-mail  use due to its maturity and stability.” (Franks & Smallwood,  2013).  

Q2: Please identify and clearly state what the difference is? 

Note: Each answer should be 200 -250 in APA format and with in text citation.