Question 1
For any external resources that are used on the project, such as subcontractors, consultants, or vendors, the __________ will define requirements regarding documentation, approvals required, and distribution and include such requirements in subcontracts or purchase orders.
Question options:
project team
project manager
customer
project organization
Question 2
__________ can support team idea generation, brainstorming, problem solving, and decision making.
Question options:
Document management systems
Groupware
Content management systems
Web videoconferencing
Question 3
A project progress report might include the following EXCEPT:
Question options:
progress toward resolution of previously identified problems.
list of activities completed by each of the project team members.
accomplishments since prior report and milestones expected to be reached during next reporting period.
problems or potential problems since prior report and planned corrective actions.
Question 4
A project status review meeting is usually led or called by the:
Question options:
customer.
project manager.
project team.
team member that identified a problem.
Question 5
Listening is more than just letting the other person talk. It must be a/an:
Question options:
passive, not an active, process.
impatient, not a patient, process.
reactive, not a proactive, process.
active, not a passive, process.
Question 6
All of the following are suggestions for improving listening skills EXCEPT:
Question options:
asking questions.
engaging in active listening, providing verbal and nonverbal feedback to the person talking.
interrupting the speaker to state clarification.
focusing on the person talking.
Question 7
Projects that involve a design phase, such as an information system project, may require one or more technical __________ to ensure that the customer agrees with or approves of the design.
Question options:
project status review meetings
problem-solving meetings
post-project evaluation meetings
design review meetings
Question 8
Regular and open communication, trust, respect, open-mindedness, and a positive win-win attitude are keys to successful stakeholder:
Question options:
identification.
engagement.
communication.
monitoring and closing.
Question 9
The __________ needs to provide opportunities for regular two-way communication with each __________, not just when an issue or concern is identified.
Question options:
project manager; stakeholder
risk identifier; risk mitigater
communication plan manager; communication channel
communication coordinator; colleague
Question 10
__________ allows the live exchange of information among members of the project team.
Question options:
Teleconferencing
Written communication
Email
Verbal communication
Question 11
Written reports are __________ verbal reports in communicating information about a project.
Question options:
more important than
not as important as
less effective than
just as important as
Question 12
__________ is/are used to manage the content of a website, documents, or files.
Question options:
Document management systems
Groupware
Content management systems
Web videoconferencing
Question 13
The heart of communication is not words, but:
Question options:
understanding.
listening.
talking.
responding.
Question 14
__________ body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.
Question options:
Positive
Neutral
Critical
Negative
Question 15
Before a project team meeting, the __________ should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.
Question options:
team member that identified a problem
customer
project manager
project team
Question 16
__________ is/are another collaboration tool that can provide a central repository for project information and capture the efforts of team members into a managed content environment.
Question options:
Document management systems
Groupware
Content management systems
Web videoconferencing
Question 17
A final __________ when the contractor has completed the detailed specifications, drawings, screen and report formats, and such is to gain approval from the customer.
Question options:
project status review meeting
post-project evaluation meeting
problem-solving meeting
design review meeting
Question 18
__________ should be held on a regularly scheduled basis.
Question options:
Problem-solving meetings
Post-project evaluation meetings
Design review meetings
Project status review meetings
Question 19
Possible elements of a project __________ plan include documents, author or originator or person responsible for creating the documents, required date or frequency for document completion and distribution, recipients for documents in distribution list, actions required, and comments related to each document.
Question options:
document
communication
performance
revision
Question 20
__________, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.
Question options:
Document management systems
Groupware
Cell phones
Web videoconferencing
