Student Success Criteria
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Scenario
Electronix R US has decided that their traditional large warehouse retail operations are no longer financially lucrative or necessary for the amount of foot traffic they receive. They feel that more and more people are choosing to purchase their electronics online or at big box retailers. They have decided to solely operate online and out of a few small “pop-up” locations in other large department stores.

Electronix R US has decided to hire your company, BB Consulting, to train the managers to prepare them for the conversion, by explaining how to effectively lead people through change. You will create an FAQs document as a guide to leave with the company managers after the training for them to reference as they begin the change management process.

You will need to include the following components into your Managing Change FAQs document for the company’s leadership team.

Instructions

• Identify key leadership qualities/skills needed to successful manage change and explain why that are important.
• Explain how leadership attitude, understanding, and empathy can impact the environment and culture during the change process.
• Identify which internal and external environmental factors impacted the need for the change.
• Assess the potential obstacles to change in the organization; including resistance and uncertainty.