Question 1 (2 points)

In a high context culture, people look for meaning in what is not said.

Question 1 options:

1) True

2) False

Question 2 (2 points)

Negotiation is an integral skill for managers.

Question 2 options:

1) True

2) False

Question 3 (2 points)

Meetings are an effective way to make announcements and disseminate information.

Question 3 options:

1) True

2) False

Question 4 (2 points)

Behavioral questions are the least useful type to ask during employment interviews.

Question 4 options:

1) True

2) False

Question 5 (2 points)

Among the persuasion variables that are associated with the speaker, the most significant variable is the speaker’s credibility.

Question 5 options:

1) True

2) False

Question 6 (2 points)

The visual elements in a document may contradict the text and cause confusion.

Question 6 options:

1) True

2) False

Question 7 (2 points)

The best way to ensure clarity in a presentation is to write a detailed outline.

Question 7 options:

1) True

2) False

Question 8 (2 points)

Normal gift-giving practices in some countries are considered unethical in others.

Question 8 options:

1) True

2) False

Question 9 (2 points)

The maximum supportable outcome (MSO) and the least acceptable outcome (LAO) are guideposts for negotiations that should be considered flexible.

Question 9 options:

1) True

2) False

Question 10 (2 points)

Conflict develops due to perceived mutually exclusive goals.

Question 10 options:

1) True

2) False

Question 11 (2 points)

Audiences are more likely to remember a speaker’s delivery style than the content of the presentation.

Question 11 options:

1) True

2) False

Question 12 (2 points)

The essential aim of informational meetings is to communicate a company point of view and have it accepted by employees.

Question 12 options:

1) True

2) False

Question 13 (2 points)

Decisions decrease in quality when conflicts are involved.

Question 13 options:

1) True

2) False

Question 14 (2 points)

Directed questions are effective as persuasion tools.

Question 14 options:

1) True

2) False

Question 15 (2 points)

In the United States, the accepted practice in negotiations is to begin with a general conversation on neutral topics.

Question 15 options:

1) True

2) False

Question 16 (2 points)

Negative space suggests sloppy or lazy design, and should be filled with text or graphics.

Question 16 options:

1) True

2) False

Question 17 (2 points)

Unlike in other types of meetings, members of staff meetings are not expected to share information.

Question 17 options:

1) True

2) False

Question 18 (2 points)

Managers generally focus on facts rather than opinions during an interview in order to make decisions regarding interviewees.

Question 18 options:

1) True

2) False

Question 19 (2 points)

It’s been estimated that 20 percent of American managers fail to perform adequately abroad because they haven’t been sufficiently prepared for adjusting to the foreign culture.

Question 19 options:

1) True

2) False

Question 20 (2 points)

Unclear business goals, time pressure, and uncomfortable work environments are all factors correlated with workplace conflict.

Question 20 options:

1) True

2) False

Question 21 (5 points)

Perceived conflict is present when the parties

Question 21 options:

1) recognize the conditions

2) misunderstand one another’s true position

3) have the same interests

4) both 1 and 2 are correct

Question 22 (5 points)

“Tell me about yourself” is what type of question?

Question 22 options:

1) behavioral

2) leading

3) open

4) directed

Question 23 (5 points)

________________ are titles and subtitles within the body of a document that divide material into comprehensible segments by highlighting the main topics and signaling topic changes.

Question 23 options:

1) Headings

2)  Headers

3)  Captions

4)  Legends

Question 24 (5 points)

“Culture” includes

Question 24 options:

1)  religious systems

2)  educational systems

3)  political systems

4)  all choices are correct

Question 25 (5 points)

The interview format that is suitable for most situations that managers face is the _________

interview.

Question 25 options:

1)  structured

2)  semi-structured

3)  mini-structured

4)  unstructured

Question 26 (5 points)

Which of the following is a communication principle that should be used in applying a win-win conflict resolution strategy?

Question 26 options:

1)  use emotional rather than neutral terms

2)  make absolute statements

3)  ask closed-ended questions

4)  repeat key phrases for understanding

Question 27 (5 points)

Which conflict-resolution strategy is closest to negotiation?

Question 27 options:

1)  forcing

2)  avoiding

3)  problem-solving

4)  compromising

Question 28 (5 points)

Which of the following uses a questionnaire that elicits the participants’ opinions on a topic?

Question 28 options:

1)  nominal group technique

2)  Delphi technique

3)  group decision support system

4)  brainstorming

Question 29 (5 points)

When emphasizing an important or primary point, the speaker should ________________

Question 29 options:

1)  slow down

2)  speed up

3)  pace back and forth

4)  nod repeatedly

Question 30 (5 points)

Which is not an advantage of working in a team?

Question 30 options:

1)  A group decision may be of a higher quality than that made by an individual

2)  It provides a welcome break from routine independent tasks

3)  Group members are more likely to be committed to the information presented

4)  It may reduce the chance of communication problems

Question 31 (5 points)

According to Dr. Anne Grinols, ethical persuasion requires analyzing the audience’s ______ ____________

Question 31 options:

1)  relationships and knowledge

2)  attitudes and beliefs

3)  age and education level

4)  driving forces and restraining forces

Question 32 (5 points)

Which layer of the strategic communication model is relevant to negotiation?

Question 32 options:

1)  the first layer

2)  the second layer

3)  the third layer

4)  all of the above choices are correct

Question 33 (5 points)

Asking a meeting member to play “devil’s advocate” is a strategy for ________________

Question 33 options:

1)  keeping the meeting short

2)  avoiding groupthink

3)  encouraging harmony

4)  strengthening leadership

Question 34 (5 points)

Although likely to cause later conflicts, which conflict-resolution strategy is the most commonly used by managers?

Question 34 options:

1) forcing

2) avoidance

3) accommodating

4) compromise

Question 35 (5 points)

The idea that under the skin, all human beings are alike, brothers and sisters in the common family of man is known as the:

Question 35 options:

1)  universality myth

2)  global village concept

3)  commonality village

4)  objectivity myth

Question 36 (5 points)

The most pervasive communication barrier in workplace interviews is

Question 36 options:

1)  perception

2)  bias

3)  fact-inference confusion

4)  organizational status

Question 37 (5 points)

Which of the following roles do visual elements play in a document?

Question 37 options:

1)  set a tone

2)  provide additional information

3)  reinforce the text

4)  all of the above

Question 38 (5 points)

When negotiating, which factors must be kept in balance?

Question 38 options:

1)  the relationship, the goal, and the organization

2)  the past, the present, and the future

3)  the methods, the tactics, and the strategy

4)  all of the above choices are correct

Question 39 (5 points)

Which of the following is the best sequence of topics for an informative presentation about a change in procedures?

Question 39 options:

1)  comparison and contrast

2)  spatial

3)  chronological

4)  economic

Question 40 (5 points)

Why should managers become culturally sensitive?

Question 40 options:

1) the workforce is increasingly more culturally diverse

2) they are working in a global economy

3) US business values are universal

4) both 1 and 2 are correct

  

What is NGT? What is its value for group decision-making?

  

What are the “building blocks” of document design for managerial communication and what purpose do they serve in your document?

  

Question 43

Define MSO (maximum supportable outcome) and LAO (least acceptable outcome) in a negotiation. Give an example of each in the context of negotiating the price of a new vehicle with an auto dealer 

  

Question 44

Provide a brief example of either generational or gender-based differences in communication styles.

  

Question 45

What should a manager do to prepare for an assignment in another country?

  

Question 46

Collective bargaining between an employer and a union representing employees is also known as what type of negotiation?

  

Question 47

Describe one way conflict can benefit an organization .

  

Audience analysis is a key activity during presentation preparation. What are some elements?

  

Question 49

What is meant by BFOQ? What is its relevance to employment interviews, performance appraisals, and disciplinary interviews?

  

Question 50

List and describe the six competencies of Emotional Intelligence identified by Daniel Goleman.