Module 05 assignment – teamwork and organizational customer | customer service | Rasmussen College System

 Module 05 Assignment – Teamwork and Organizational Customer 

 

Effective patient care, safety, and experience is dependent upon the work and effort of numerous healthcare departments and workers including but not limited to medical practitioners, nurses, medical assistants, medical laboratory technicians, coding and billing specialists, and medical administrative assistants. Proper communication, respect, and teamwork is necessary for a clinic to operate efficiently and effectively.

Please read the following patient scenario:

You witnessed a coworker’s (Michael – who works in your department) interaction with another coworker, Flora, who works in a different department. Michael was very rude, disrespectful, and mad because he was arguing that Flora didn’t communicate important patient information to your department and caused a patient to have an extended wait time. Flora was obviously disturbed and hurt by this interaction and you know it wasn’t her fault, but rather Michael’s.

Please discuss the following concepts in 1-2 pages:

  • Identify and briefly describe two issues or concepts associated with the breakdown of teamwork in this scenario.
  • How would you use internal customer service skills, tools, and techniques to resolve this issue?
  • How can good and poor internal customer service affect patient experience and outcomes?

Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more