D. All of the above
Question 10 of 40 |
2.5 Points |
Which of the following strategies will help organizations move beyond empowerment to enlistment?
A. Set up a reward system. |
|
B. Make it clear to all employees that their ownership is not just wanted and needed but that it is expected. |
|
C. Make it clear to implement suggestions. |
|
D. Empower employees for suggestions that are implemented. |
Question 11 of 40 |
2.5 Points |
This step in the Change Facilitation Model is accomplished by conducting face-to-face meetings with employees who are going to have to carry out the practical, day-to-day implementation of the change initiative.
A. Develop a compelling change picture. |
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B. Design the change implementation plan. |
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C. Communicate the change picture to all stakeholders. |
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D. Conduct a roadblock analysis |
Question 12 of 40 |
2.5 Points |
Employee empowerment is:
A. employee involvement in decision making. |
|
B. power of the employee to make suggestions that will be reviewed by management. |
|
C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not. |
|
D. power of the employee to make a decision without management involvement. |
Question 13 of 40 |
2.5 Points |
The __________ is made compelling by writing it from the perspective of the stakeholders it will be communicated to.
A. process plan |
|
B. mission statement |
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C. corporate vision |
|
D. change picture |
Question 14 of 40 |
2.5 Points |
The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.
A. a quality organization |
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B. empowerment |
|
C. reengineering |
|
D. workforce readiness |
Question 14 of 40 |
2.5 Points |
The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.
A. a quality organization |
|
B. empowerment |
|
C. reengineering |
|
D. workforce readiness |
Question 16 of 40 |
2.5 Points |
The key to motivating people lies in the ability to relate their personal needs to the organization’s:
A. mission. |
|
B. vision. |
|
C. initiatives. |
|
D. goals. |
Question 17 of 40 |
2.5 Points |
One of the main reasons why people in organizations resist change is fear of:
A. failure. |
|
B. competition. |
|
C. the unknown. |
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D. multitasking |
Question 18 of 40 |
2.5 Points |
Leadership skills are:
A. inherited. |
|
B. learned. |
|
C. Both A and B |
|
D. None of the above |
Question 19 of 40 |
2.5 Points |
__________ leadership is also known as nondirective leadership.
A. Democratic |
|
B. Participative |
|
C. Situational |
|
D. Autocratic |
Question 20 of 40 |
2.5 Points |
A __________ is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.
A. nominal group |
|
B. quality circle |
|
C. integrated team |
|
D. core |
Question 21 of 40 |
2.5 Points |
A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
A. coalition building. |
|
B. lobbying. |
|
C. electioneering. |
|
D. spreading of rumors and gossip. |
Question 22 of 40 |
2.5 Points |
Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?
A. Environmental improvement team |
|
B. Departmental improvement team |
|
C. Process improvement team |
|
D. Task force |
Question 22 of 40 |
2.5 Points |
Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?
A. Environmental improvement team |
|
B. Departmental improvement team |
|
C. Process improvement team |
|
D. Task force |
Question 24 of 40 |
2.5 Points |
Which of the following is a strategy of e-learning?
A. E-learning must have a statement of purpose. |
|
B. E-learning works best when there are learning coaches and mentors provided. |
|
C. E-learning requires close supervision and feedback. |
|
D. Build in quality to enhance the e-learning experience. |
Question 25 of 40 |
2.5 Points |
Productive conflict is stimulated using methods such as:
A. providing immediate feedback. |
|
B. making sure team objectives support the strategic directions of the organization. |
|
C. requiring employees to identify the downside when making suggestions. |
|
D. instilling a focus on continuous improvement. |
Question 26 of 40 |
2.5 Points |
__________ factors are a form of nonverbal communication that include tone, volume, and rate of speech.
A. Talking |
|
B. Listening |
|
C. Body |
|
D. Voice |
Question 27 of 40 |
2.5 Points |
Verbal communication is least effective when:
A. reprimanding an employee for poor performance. |
|
B. promoting a safety campaign. |
|
C. commending an employee for doing a good job. |
|
D. attempting to resolve conflict between or among employees. |
Question 28 of 40 |
2.5 Points |
Which of the following strategies counter the negative influences of advisor and followers?
A. Personal identity of members |
|
B. Looking for disagreement among advisors |
|
C. Relationships among team members |
|
D. Follower’s identity within the organization |
Question 29 of 40 |
2.5 Points |
Team-building activities should be planned around:
A. the implementation of total quality. |
|
B. the results of the needs assessment. |
|
C. team goals. |
|
D. composite data. |
Question 30 of 40 |
2.5 Points |
Bringing together people who have a common cause or goal is a strategy of internal politicians known as:
A. electioneering. |
|
B. lobbying. |
|
C. rumor mongering. |
|
D. coalition building. |
Question 31 of 40 |
2.5 Points |
When putting together a team, the first step is to:
A. determine the team’s purpose. |
|
B. create the team’s charter. |
|
C. identify all potential team members. |
|
D. focus on team processes |
Question 32 of 40 |
2.5 Points |
Topics that are widely addressed in ethics training programs are:
A. drug and alcohol abuse. |
|
B. employee theft and sexual harassment. |
|
C. inaccuracy of books and records. |
|
D. All of the above |
Question 33 of 40 |
2.5 Points |
The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and:
A. quality of organization. |
|
B. changing demographics. |
|
C. change in productivity. |
|
D. corporate image |
Question 34 of 40 |
2.5 Points |
Which of the following character traits promote successful teamwork?
A. Honesty |
|
B. Controlling |
|
C. Impatience |
|
D. Need to be in-charge (bossy) |
Question 35 of 40 |
2.5 Points |
Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:
A. be positive, be prepared, be realistic, and don’t be completely negative. |
|
B. be positive, be prepared, be realistic, be accurate. |
|
C. be direct, be prepared, be realistic, be accurate. |
|
D. don’t be completely negative, be positive, be brief, and be understanding. |
Question 36 of 40 |
2.5 Points |
A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
A. coalition building. |
|
B. lobbying. |
|
C. electioneering. |
|
D. the power play. |
Question 37 of 40 |
2.5 Points |
__________ communication is communication among groups.
A. One-on-one level |
|
B. Team-level |
|
C. Company-level |
|
D. Community-led |
Question 38 of 40 |
2.5 Points |
Effective leadership by definition requires effective:
A. teamwork. |
|
B. management. |
|
C. communication. |
|
D. facilitation |
Question 39 of 40 |
2.5 Points |
The effective team-building process includes all but which one of the following?
A. Plan. |
|
B. Design. |
|
C. Assess. |
|
D. Execute. |
Question 40 of 40 |
2.5 Points |
Controlling internal politics begins with the organization’s:
A. mission. |
|
B. vision. |
|
C. strategic plan. |
|
D. human resources |
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