COMM1010: Communication at Work

STEP 3: Review your message to ensure that:

· It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed.

· It emphasizes important points using style mechanics common in professional writing.

· It uses professional language and tone appropriate for a response to an important customer.

PART 2: COMMUNICATE A TIME-BASED TASK

STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below.

STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion.

Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an effective tool for this purpose.

Tool Options (Select one):

· Chat message (e.g., Slack, Microsoft Teams)

· Email (e.g., Microsoft Outlook)

· Video Message (e.g., Webex, Zoom)

· Text message (e.g., Android of iOS text messaging)

· Voicemail (e.g., Conference phone, cell phones / smartphones, Google Voice)

STEP 3: Use the following template to construct your message. Format it appropriately for the tool you have selected. If you selected a video message or voicemail tool, provide a written transcript of your message below. Your message should be limited to no more than 12 sentences or 200 words.

STEP 4: Review your message and make edits to ensure that:

· It clearly identifies who has what to-do item and by what time it needs to be completed.

· It emphasizes important points.

· It uses professional language and tone appropriate for internal communication with coworkers.