For this assignment, you are to view the video case study “Evolution Homecare Manages Patients with Microsoft Dynamics CRM” located below and answer the following questions.

Case Study Questions

1. Visit the website for Microsoft Dynamics CRM at http://www.microsoft.com/en-us/dynamics/crm.aspx  to learn more about this software’s features and capabilities.  What features of this software would be especially attractive to a company like Evolution Homecare?
2. Why do you think Evolution chose Microsoft and its CRM vendors?
3. What benefits did Evolution realize by using the CRM software?  How did the system improve decision making and operations?
4. If you were a patient, what benefits might you receive from this system?

Remember to provide a brief introduction to the case and a conclusion at the end of our paper.  Be sure to incorporate course concepts in to your answers by using quotations or references from our text; you must also incorporate two external references into your work.  Conduct a library search for pertinent, quality articles that support your ideas and contentions.  Be sure to avoid using Internet sites like Wikipedia for sources, as these are not scholarly references.

Your paper should be 2-3 pages long and should contain a cover page, a Reference List, and in-text citations, and it should adhere to APA Style http://owl.english.purdue.edu/owl/resource/560/02/  formatting.  Submit your paper in WORD or .rtf format to the proper link in the Week 03 Assignments module.

Remember to provide a brief introduction to the case and a conclusion at the end of our paper.  Be sure to incorporate course concepts in to your answers by using quotations or references from our text; you must also incorporate two external references into your work.  Conduct a library search for pertinent, quality articles that support your ideas and contentions.  Be sure to avoid using Internet sites like Wikipedia for sources, as these are not scholarly references.

Your paper should be 2-3 pages long and should contain a cover page, a Reference List, and in-text citations, and it should adhere to APA Style http://owl.english.purdue.edu/owl/resource/560/02/  formatting.  Submit your paper in WORD or .rtf format to the proper link in the Week 03 Assignments module.