Question : Objective 19.2 1) An example of a nonfinancial measure for customer : 1211931
Objective 19.2 1) An example of a nonfinancial measure for customer satisfaction is ________. A) number of customer complaints B) warranty claims C) liability claims incurred to the company D) rework costs due to inefficiency 2) An example of a nonfinancial measure for customer satisfaction is ________. A) average manufacturing time for key products B) contribution margin C) percentage of products that […]