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Proj 586 project management systems week 2 complete dq’s course

  PROJ 586 (Project Management Systems) Devry   Week 2 Week 2: Planning the Project: Scope and Responsibilities – Discussion 1 Project Charters and Scope Statements (Graded) Why are the Project Charter and Project Scope Statement artifacts critical to the success of a project? Describe some of the key elements of these artifacts.   Week 2: Planning the Project: Scope and Responsibilities – Discussion 2 […]

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Exam: 406075rr – the foundations of criminal justice

Questions 1 to 25: Select the best answer to each question. Note that a question and its answers may be split across a pagebreak, so be sure that you have seen the entire question and all the answers before choosing an answer.1. An exception to the exclusionary rule is the _______ exception.A. good faithB. threshold inquiryC. stop and friskD. warrantless search2. The _______ is the […]

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4 page paper due in 15 hours.

Relating documents and class discussions will be emailed   Second Essay: Film Analysis   For your second essay, I want you to analyze a movie that critically examines aspects of our consumer culture—and I will give you your choice of any of these films. You can watch either: Fast Food Nation Food, Inc. Flow (For Love of Water)—not “Hustle and Flow”, not “The Flow” Wall-E (yes, the Pixar movie) Ghost World   All are available […]

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Discussion accounting unit 4 | Accounting homework help

This topic from CA19-7 in the text. Stephanie Delaney, CPA, is the newly hired director of corporate taxation for Acme Incorporated, which is a publicly traded corporation. Ms. Delaney’s first job with Acme was the review of the company’s accounting practices on deferred income taxes. In doing her review, she noted differences between tax and book depreciation methods that permitted Acme to realize a sizable […]

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Res 351 final exam | Human Resource Management homework help

RES 351 Final Exam Rating A   1) Northwest Airlines applied mathematical models to determine which customers in its database were currently responsible for most of its profitability and which customers were not currently profitable but had similar characteristics to the most profitable customers. Northwest Airlines utilized _____ to identify these customers. A.             Computer programming  B.            Data warehousing  C.            Customer relationships management […]

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discussion questions answer | Human Resource Management homework help

Question 1- You’ll find that PM can be used and MS Project in a variety of ways! In some cases, it may not be feasible to create a schedule before a project is started. Do you think a project schedule is a requirement before the project start? Why or why not? Question 2- PM has been around for a very long time, however businesses have […]

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1. a cereal company makes a cereal from several ingredients. two of

  Chapter 2   1.           A Cereal Company makes a cereal from several ingredients. Two of the ingredients, oats and rice, provide vitamins A and B. The company wants to know how many ounces of oats and rice it should include in each box of cereal to meet the minimum requirements of 45 milligrams of vitamin A and 13 milligrams of vitamin B while minimizing […]

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Pricing strategies | English homework help

In line with the demographic trend, Advantage Home Health decides to offer adult daycare services.  How might Advantage Home Health formulate a prestige pricing strategy and a price bundling strategy targeted to customers who do not have an insurance plan?  List your reference(s) in APA format.  Respond to at least two of your classmates’ postings. Weekly Readings: Read from the text, Health care market strategy: […]

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Philosophy writing assignment | English homework help

Writing Assignment #1: Contrast/Compare the arguments of “Should We License Parents?” (by Jack C. Westman) and “Licensing Parents” (by Hugh LaFollette) pages 182-186 (starting at “Regulating Potentially Harmful Activities” and ending at “Theoretical Objections to Licensing”). Both articles are found in the “File” tab in the “Readings” folder. So, (A) Read both articles. In a 2-4 page paper (B) explain both arguments using the concepts we’ve covered in class (e.g. premises, […]

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Week 9 Assignment 2 - Case Study: Total Quality Management: The Patient Process at East-Southern Kentucky Community College Medical Clinic

Dr. William Jones has been the director of the health center clinic at East-Southern Kentucky Community College (ESKCC) for about six months. Having been a part of a much larger medical center in the past, he has seen the benefits of total quality management (TQM) and feels that it would help improve the operations at the ESKCC clinic. He has made some positive changes to the staffing of the clinic, but now feels that he must tackle making improvements to its operations. Consequently, he has created a TQM team (of which you are a part) and has made certain that they have received the necessary training to start examining the various processes within the health center's operations.  The ambulatory health service department of the ESKCC health center clinic has received increased complaints from the ESKCC student body and staff concerning the services it offers in its walk-in urgent care clinic. Dr. Jones feels that this center would be an excellent starting point for the TQM team.

The Data

The team is presented with the following data regarding student/staff complaints:  

CHART IS ATTACHED 

 

The Patient Review Process

The process for a patient (either a student or a staff member) coming in because of a problem is as follows:

  1. When a patient arrives at the clinic, the patient first sees the receptionist, who checks to see if the patient was seen before. If so, the receptionist pulls the medical record from the file. If the patient is new, the receptionist has the patient complete the necessary forms and creates a medical record.  
  2. Patients are seen by the physician in the order they arrive. If one of the two examination rooms is empty, the nurse escorts the patient to the examination room and records the patient's medical complaint. If no examination rooms are available, the nurse escorts the patient to a waiting area until an examination room is available.
  3. When the patient is in the examination room, the nurse performs routine tests. The nurse then writes the complaint and findings on a medical examination form, a form that will be subsequently filed with the patient's medical record.  
  4. The physician examines the patient and orders medical tests, if necessary. A diagnosis and treatment plan is presented to the patient by the physician; a written copy of this plan and any other appropriate instructions are written on the medical examination form.
  5. When the physician releases the patient, the patient returns to the receptionist, who prepares a bill. If the patient has health insurance, the bill is sent to the health insurance carrier.  
  6. The patient leaves after either paying the bill (by cash, check, or credit card) or signing the forms to authorize payment by his or her health insurance company. If the health insurance company refuses to pay or partially pays the bill, the receptionist bills the patient by mail. Any patient with an unpaid bill or bad credit history is refused subsequent treatment until the old bill is paid. 

Instructions

As a member of the ESKCC TQM team, you are asked to put together a report that recommends improvements to the overall patient process. Create a 4–6 page report in a Word document (copy and paste any charts created in Excel) addressing the following tasks:  

  1. Construct a Pareto Chart for the data regarding complaints to the health center that is presented in Table 1.  Describe two conclusions from examining this data.
  2. Develop a control chart for the waiting time complaint (complaint #2). Explain how the control chart is developed and show the calculation process.
  3. Illustrate the causes for Complaint #2 in a fishbone diagram. (Note: refer to the readings for examples.)
  4. Develop a flow chart for the process that the clinic uses for a patient who comes into the ambulatory center. Draw two conclusions from examining the flow chart regarding either or both of the following:
    • How the process affects the patient.
    • Potential sources of unnecessary complexity.
  5. Determine three improvements to streamline the patient process based on the insights that you gain from examining the process flow chart as well as your understanding of total quality management concepts from your course readings. 

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.The specific course learning outcome associated with this assignment is:

  • Propose improvements to a health services organization based on total quality management (TQM) concepts.
default image
July 1, 2023
    

 

Week 9 Assignment 2 - Case Study: Total Quality Management: The Patient Process at East-Southern Kentucky Community College Medical Clinic

Dr. William Jones has been the director of the health center clinic at East-Southern Kentucky Community College (ESKCC) for about six months. Having been a part of a much larger medical center in the past, he has seen the benefits of total quality management (TQM) and feels that it would help improve the operations at the ESKCC clinic. He has made some positive changes to the staffing of the clinic, but now feels that he must tackle making improvements to its operations. Consequently, he has created a TQM team (of which you are a part) and has made certain that they have received the necessary training to start examining the various processes within the health center's operations.  The ambulatory health service department of the ESKCC health center clinic has received increased complaints from the ESKCC student body and staff concerning the services it offers in its walk-in urgent care clinic. Dr. Jones feels that this center would be an excellent starting point for the TQM team.

The Data

The team is presented with the following data regarding student/staff complaints:  

CHART IS ATTACHED 

 

The Patient Review Process

The process for a patient (either a student or a staff member) coming in because of a problem is as follows:

  1. When a patient arrives at the clinic, the patient first sees the receptionist, who checks to see if the patient was seen before. If so, the receptionist pulls the medical record from the file. If the patient is new, the receptionist has the patient complete the necessary forms and creates a medical record.  
  2. Patients are seen by the physician in the order they arrive. If one of the two examination rooms is empty, the nurse escorts the patient to the examination room and records the patient's medical complaint. If no examination rooms are available, the nurse escorts the patient to a waiting area until an examination room is available.
  3. When the patient is in the examination room, the nurse performs routine tests. The nurse then writes the complaint and findings on a medical examination form, a form that will be subsequently filed with the patient's medical record.  
  4. The physician examines the patient and orders medical tests, if necessary. A diagnosis and treatment plan is presented to the patient by the physician; a written copy of this plan and any other appropriate instructions are written on the medical examination form.
  5. When the physician releases the patient, the patient returns to the receptionist, who prepares a bill. If the patient has health insurance, the bill is sent to the health insurance carrier.  
  6. The patient leaves after either paying the bill (by cash, check, or credit card) or signing the forms to authorize payment by his or her health insurance company. If the health insurance company refuses to pay or partially pays the bill, the receptionist bills the patient by mail. Any patient with an unpaid bill or bad credit history is refused subsequent treatment until the old bill is paid. 

Instructions

As a member of the ESKCC TQM team, you are asked to put together a report that recommends improvements to the overall patient process. Create a 4–6 page report in a Word document (copy and paste any charts created in Excel) addressing the following tasks:  

  1. Construct a Pareto Chart for the data regarding complaints to the health center that is presented in Table 1.  Describe two conclusions from examining this data.
  2. Develop a control chart for the waiting time complaint (complaint #2). Explain how the control chart is developed and show the calculation process.
  3. Illustrate the causes for Complaint #2 in a fishbone diagram. (Note: refer to the readings for examples.)
  4. Develop a flow chart for the process that the clinic uses for a patient who comes into the ambulatory center. Draw two conclusions from examining the flow chart regarding either or both of the following:
    • How the process affects the patient.
    • Potential sources of unnecessary complexity.
  5. Determine three improvements to streamline the patient process based on the insights that you gain from examining the process flow chart as well as your understanding of total quality management concepts from your course readings. 

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.The specific course learning outcome associated with this assignment is:

  • Propose improvements to a health services organization based on total quality management (TQM) concepts.
default image
July 1, 2023
    

 

Week 9 Assignment 2 - Case Study: Total Quality Management: The Patient Process at East-Southern Kentucky Community College Medical Clinic

Dr. William Jones has been the director of the health center clinic at East-Southern Kentucky Community College (ESKCC) for about six months. Having been a part of a much larger medical center in the past, he has seen the benefits of total quality management (TQM) and feels that it would help improve the operations at the ESKCC clinic. He has made some positive changes to the staffing of the clinic, but now feels that he must tackle making improvements to its operations. Consequently, he has created a TQM team (of which you are a part) and has made certain that they have received the necessary training to start examining the various processes within the health center's operations.  The ambulatory health service department of the ESKCC health center clinic has received increased complaints from the ESKCC student body and staff concerning the services it offers in its walk-in urgent care clinic. Dr. Jones feels that this center would be an excellent starting point for the TQM team.

The Data

The team is presented with the following data regarding student/staff complaints:  

CHART IS ATTACHED 

 

The Patient Review Process

The process for a patient (either a student or a staff member) coming in because of a problem is as follows:

  1. When a patient arrives at the clinic, the patient first sees the receptionist, who checks to see if the patient was seen before. If so, the receptionist pulls the medical record from the file. If the patient is new, the receptionist has the patient complete the necessary forms and creates a medical record.  
  2. Patients are seen by the physician in the order they arrive. If one of the two examination rooms is empty, the nurse escorts the patient to the examination room and records the patient's medical complaint. If no examination rooms are available, the nurse escorts the patient to a waiting area until an examination room is available.
  3. When the patient is in the examination room, the nurse performs routine tests. The nurse then writes the complaint and findings on a medical examination form, a form that will be subsequently filed with the patient's medical record.  
  4. The physician examines the patient and orders medical tests, if necessary. A diagnosis and treatment plan is presented to the patient by the physician; a written copy of this plan and any other appropriate instructions are written on the medical examination form.
  5. When the physician releases the patient, the patient returns to the receptionist, who prepares a bill. If the patient has health insurance, the bill is sent to the health insurance carrier.  
  6. The patient leaves after either paying the bill (by cash, check, or credit card) or signing the forms to authorize payment by his or her health insurance company. If the health insurance company refuses to pay or partially pays the bill, the receptionist bills the patient by mail. Any patient with an unpaid bill or bad credit history is refused subsequent treatment until the old bill is paid. 

Instructions

As a member of the ESKCC TQM team, you are asked to put together a report that recommends improvements to the overall patient process. Create a 4–6 page report in a Word document (copy and paste any charts created in Excel) addressing the following tasks:  

  1. Construct a Pareto Chart for the data regarding complaints to the health center that is presented in Table 1.  Describe two conclusions from examining this data.
  2. Develop a control chart for the waiting time complaint (complaint #2). Explain how the control chart is developed and show the calculation process.
  3. Illustrate the causes for Complaint #2 in a fishbone diagram. (Note: refer to the readings for examples.)
  4. Develop a flow chart for the process that the clinic uses for a patient who comes into the ambulatory center. Draw two conclusions from examining the flow chart regarding either or both of the following:
    • How the process affects the patient.
    • Potential sources of unnecessary complexity.
  5. Determine three improvements to streamline the patient process based on the insights that you gain from examining the process flow chart as well as your understanding of total quality management concepts from your course readings. 

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.The specific course learning outcome associated with this assignment is:

  • Propose improvements to a health services organization based on total quality management (TQM) concepts.
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